Support



Once you have checked the FAQ's and online training guides, and still need support, contact us:

Standard Support:

Cost: 250 per 5 incidents
Telephone support: N/A
E-mail support: yes (24 hour response during business hours)

Support within the first 30 days is absolutely FREE

Premium Support:

Cost: 400 per month:
Telephone support: Included
E-mail support: Included (response 4 hours during business hours)

Support Contact Details:

Business days: 08h30 to 16h30

Your support call will be logged
Tel: will be announced shortly.
E-mail: support@transact101.com
Skype: supporttransact101

Emergency support;

is available around the clock every day of the year. Note that this support is chargeable in all events, and will be charged at R500,-per hour. Minimum charge R500,- per hour.

Incidents:
An incidents is a specific question or query.